Product Support & Warranty
At Novalunely, we are committed to providing customers with clear product information and responsive support throughout their shopping experience.
Our team is available to assist with questions related to product details, order information, product concerns, returns, refunds, and other service-related requests.
Novalunely specializes in practical glove products, including daily gloves, outdoor sports gloves, and winter gloves designed for everyday activities, outdoor use, and seasonal wear.
If you need assistance with your purchase, please contact our customer support team:
Customer Service Email:
service@novalunely.com
Product Information Support
Before purchasing, customers can review detailed product information available on each product page, including:
- Product descriptions
- Product features
- Material information, when applicable
- Product dimensions and specifications
- Available sizes, colors, styles, or variations
- Product usage information
For glove products, we recommend reviewing the listed product details, sizing information, material information, design features, and intended usage before purchasing.
If you have additional questions about a product, please contact us before placing your order. Our team will provide available product information and assistance.
Warranty & Product Assistance
Novalunely aims to provide products that meet reasonable quality expectations.
If you receive an item with a manufacturing issue, damage during delivery, incorrect product information, or experience another product-related concern, please contact our customer service team for assistance.
Product Support Email:
service@novalunely.com
To help us review your request efficiently, please provide:
- Order number
- Email address used during checkout
- Product details
- Description of the issue
- Relevant photos or supporting information, if applicable
Our team will review your request and provide appropriate support based on the circumstances.
Please note that product support generally does not cover damage caused by:
- Normal wear
- Improper use
- Improper storage
- Accidental damage
- Unauthorized modification
- Excessive stretching or misuse
- Failure to follow applicable product usage instructions
Returns & Exchange Support
If your order requires a return, exchange, or refund request, please contact us before sending any items back.
Return & Customer Support Email:
service@novalunely.com
For detailed return and refund procedures, eligibility requirements, and applicable conditions, please review our Return & Refund Policy.
Company Information
Brand Name: Novalunely
Official Website: novalunely.com
Legal Entity:
Dongguan Tianman Technology Co., Ltd.
Unified Social Credit Code:
91441900MAEEXUX82E
Registered Address:
Room 505, No. 16, Gangbei Village Chenzheng Road,
Dongcheng Subdistrict, Dongguan City,
Guangdong Province, China
Customer Support Email:
service@novalunely.com
novalunely.com is owned and operated by Dongguan Tianman Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Our Service Commitment
Novalunely is dedicated to providing customers with:
- Clear product information
- Convenient shopping experiences
- Responsive customer support
- Transparent after-sales assistance
Our collection includes daily gloves, outdoor sports gloves, and winter gloves selected for different everyday activities, outdoor moments, and seasonal needs.
If you have any questions about our products or services, please contact us:
Thank you for choosing Novalunely.