At Novalunely, we value a clear and transparent shopping experience for our customers. We provide clear payment information and use trusted payment processing methods to help customers complete their purchases through our website.

Novalunely is an online glove store offering practical glove products for everyday wear, outdoor activities, and seasonal use, including daily gloves, outdoor sports gloves, and winter gloves.

Payment Methods

Novalunely accepts available payment methods provided during checkout. Depending on your location and order details, available payment options may include online payment methods supported by our payment service providers.

All payments are processed through payment channels provided by authorized third-party payment service providers.

Payment Security

To help protect customer information, Novalunely follows standard online shopping practices and works with authorized payment service providers to process transactions.

We do not directly store complete payment card details on our website. Payment information is processed through payment systems operated by authorized payment providers.

Customers should always ensure that their account and payment information are kept secure when shopping online.

For information about how we collect and protect personal information, please review our Privacy Policy.

Order & Payment Support

If you experience any issues related to payments, orders, refunds, or transaction questions, please contact our customer support team:

Customer Service Email:
service@novalunely.com

To help us assist you efficiently, please provide:

• Order number
• Email address used during checkout
• Description of your request

Our team will review your inquiry and provide appropriate assistance.

Returns & Refund Assistance

If you need assistance with a return, exchange, or refund related to your order, please contact us before sending any items back.

Return & Customer Support Email:
service@novalunely.com

Please refer to our Return & Refund Policy for detailed information regarding return conditions, refund procedures, and related requirements.

Company Information

Brand Name: Novalunely

Official Website: novalunely.com

Legal Entity:
Dongguan Tianman Technology Co., Ltd.

Unified Social Credit Code:
91441900MAEEXUX82E

Registered Address:
Room 505, No. 16, Gangbei Village Chenzheng Road,
Dongcheng Subdistrict, Dongguan City,
Guangdong Province, China

Customer Support Email:
service@novalunely.com

novalunely.com is owned and operated by Dongguan Tianman Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Commitment

Novalunely is committed to providing customers with clear product information, transparent payment processes, and responsive customer support.

Our collection includes daily gloves, outdoor sports gloves, and winter gloves selected for different everyday activities, outdoor moments, and seasonal needs.

Our official online store is operated by Dongguan Tianman Technology Co., Ltd., and our customer service team is available to assist with payment inquiries, order support, and after-sales requests.

Thank you for choosing Novalunely.